Refund and Cancellation Policy

1. Cancellation Policy

At Sanwariya Traders, we understand that plans can change. You can cancel your order under the following terms:

• Before Dispatch: You can cancel your order free of charge at any time before the product has been dispatched. A full refund will be processed to your original payment method.
• After Dispatch: Once your order has been handed over to our shipping partner, cancellation is not possible. You may, however, opt to return the product after delivery in accordance with our return guidelines below.
• How to Cancel: To cancel your order, please log in to your account, navigate to "My Orders" and click "Cancel", or immediately contact our customer support team at support@sanwariyatraders.co.in or call us at +91-88398 30133.

2. Returns Policy (5-7 Days Window)

We provide a 5-7 days return window from the date of delivery. If you wish to return a product, please ensure it meets the eligibility criteria:

• The return must be initiated within 5-7 days of delivery.
• The product must be unused, unopened, and in its original packaging with all tags, labels, and seals intact.
• Perishable agricultural products (like fresh items) are not eligible for returns unless they arrived in a damaged or defective condition.

3. Refund Process & Timelines

Once your cancellation request is approved, or your returned product is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your refund:

• Inspection Period: Returned items are inspected within 2-3 business days of receipt.
• Refund Approval: If approved, the refund will be processed automatically.
• Refund Method: All refunds are credited back to the original payment method (Credit Card, Debit Card, UPI, or Net Banking) used during purchase. We do not issue cash or store credit refunds unless requested.
• Refund Timeline: The refund amount will reflect in your account within 5-7 business days from the date the refund is initiated, depending on your bank or card issuer's policies.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24-48 hours of delivery. We will arrange a free replacement or issue a full refund (including shipping charges) upon verification. Clear photographic evidence of the damage or defect is required.

5. Contact for Refund & Cancellation Inquiries

For any questions or support regarding cancellation and refunds, please reach out to us:

SANWARIYA TRADERS
Email: support@sanwariyatraders.co.in
Phone: +91-88398 30133
Address: Ground Floor, Building No. 1098, Shakti Nagar Road, Near Polipathar Sub Post Office, Shakti Bhawan, Jabalpur, Madhya Pradesh - 482008